Onboarding is stuck in the dark ages for many incumbent banks, with SMEs often having to wait weeks for a decision.
According to Forrester, customers are contacted on average 10 times during the onboarding process and asked to submit up to 100 documents.
With many banks still using legacy systems, providing customers with an end-to-end digital experience is a big challenge.
Is your onboarding flow fully digitised?
Use our onboarding journey tool to find out how much time you could save by transforming your operating model.