The future of business banking for SMEs


SMEs represent a staggering $850 billion global market with an estimated 7% annual growth rate over the next seven years.

To capture the market, banks of all shapes and sizes need to review their digital experiences - internally and externally - and deliver more flexible product options to an increasingly varied customer base.

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What you'll find

In this report, we spoke to experts from across the industry to find out:

  • Where current services are falling short of customer expectations and how to rectify the mistakes in critical digital infrastructure
  • Which businesses are getting it right and what we can learn from them
  • How new technologies can come together to enhance the customer experience while delivering better employee engagement 
  • Why ecosystems represent the biggest opportunity for both incumbents and challenger banks to approach the SME market and win valuable market share

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Covid-19 resources

We've launched a Covid-19 Impact Barometer to track how the SME economy is changing.

How will Covid-19 affect the transformation of the SME insurance model?

What do government and lenders need to do to get the CBILS scheme working faster?

Giving businesses superpowers

Imagine being able to read minds... Well, by collecting and analysing this many data points, it is the next best thing!